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Frequently Asked Questions

How can I obtain free shipping?

There are two ways to qualify for free shipping when shopping at BIOTEAFOOD Online Store!

If you buy more than EUR 75.00 you will be awarded with free shipping!  

How can I pay?

We accept the following methods of payment:

Bank Transfer
IBAN: PT50001000005274152000113
NIB: 001000005274152000113

How do I check the status of my order or track a shipment?

Go to My Account and enter your username and password.

How do I return or exchange an item?

BIOTEAFOOD is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you're not happy for any reason, we will gladly accept your return within 15 days of the delivery date. Having trouble, no worries, call us at 00 351 96 025 32 23.

What if I have a defective or damaged item?

If you have received a damaged item or believe an item is defective please contact Customer Service at 00 351 96 025 32 23 or via This email address is being protected from spambots. You need JavaScript enabled to view it.

How do I change or cancel my order?

Due to our fast shipping process, it is not possible to change or cancel an order once it has been placed. You will need to return the original package to obtain a refund and/or place an order for the new product.

Do you ship internationally?

This web site accepts orders to be shipped to any European Country. Orders to some locations outside Europe may not be eligible for expedited shipping and may take longer to arrive. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to BIOTEAFOOD.

How do I contact customer service?

You may reach BIOTEAFOOD customer service in two ways: via our email This email address is being protected from spambots. You need JavaScript enabled to view it. or through our phone number: 00 351 96 025 32 23.

How is sales tax calculated?

We charge sales and use tax according to Local government guidelines.

How do I purchase or redeem a BIOTEAFOOD Gift Card?

This option is still not available. We are working to deliver this possibility within the next weeks.


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