Frequently Asked Questions
How can I obtain free shipping?
There are two ways to qualify for free shipping when shopping at BIOTEAFOOD Online Store!
If you buy more than EUR 75.00 you will be awarded with free shipping!
How can I pay?
We accept the following methods of payment:Bank Transfer
How do I check the status of my order or track a shipment?Go to My Account and enter your username and password.
How do I return or exchange an item?
BIOTEAFOOD is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you're not happy for any reason, we will gladly accept your return within 15 days of the delivery date. Having trouble, no worries, call us at 00 351 96 025 32 23.
What if I have a defective or damaged item?
How do I change or cancel my order?
Due to our fast shipping process, it is not possible to change or cancel an order once it has been placed. You will need to return the original package to obtain a refund and/or place an order for the new product.
Do you ship internationally?
This web site accepts orders to be shipped to any European Country. Orders to some locations outside Europe may not be eligible for expedited shipping and may take longer to arrive. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to BIOTEAFOOD.
How do I contact customer service?
How is sales tax calculated?
We charge sales and use tax according to Local government guidelines.
How do I purchase or redeem a BIOTEAFOOD Gift Card?
This option is still not available. We are working to deliver this possibility within the next weeks.